Return & Refund Policy
1. Return Eligibility
Returns are accepted within 30 days of the delivery date.
To qualify for a return:
• The item must be unused, uninstalled, and in original condition.
• The item must be returned in its original packaging, including all components.
• Proof of purchase (order number or invoice) is required.
• The part must not show signs of installation, modification, damage, or wear.
All returned items are subject to inspection before a refund is issued.
2. Non-Returnable Items
The following items are non-returnable:
• Electrical components (switches, sensors, wiring, electric pumps, etc.)
• Special-order or custom-made parts
• Clearance or final sale items
• Used, installed, or damaged parts
• Opened gaskets, seals, and wear items
3. Return Shipping
• Customers are responsible for return shipping costs unless the item was shipped incorrectly or is defective.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
4. Damaged, Defective, or Incorrect Parts
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
Please provide:
• Your order number
• Photos of the item and packaging
• A description of the issue
If confirmed, we will send a replacement or issue a refund.
5. Refund Process
Once we receive and inspect the returned item:
• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for processing.
• Refund timing may vary depending on your financial institution.
FAQs
How long do I have to return an item?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
What is the refund process?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Who pays for shipping on returns?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item arrived damaged or defective.
How do I contact support?
If you have any questions on how to return your item to us, contact our support team via the contact details provided in the next section.
Need Help?
Reach out to our support team for any return-related questions.
info@fusiontuff.com
+61 359056068